Course

The objective of this course is to equip participants with the knowledge and skills necessary to excel in customer-centric telesales. Participants will learn to adopt a customer-focused approach, effectively communicate value propositions, overcome objections, and close sales while maintaining a positive customer experience.

• Understanding the importance of customer-centricity in telesales and its impact on customer satisfaction and loyalty.
• Proficiency in building rapport, active listening, and empathizing with customers to understand their needs and preferences.
• Skills for effectively communicating product/service features and benefits tailored to meet individual customer needs.
• Strategies for handling objections and resolving customer concerns with confidence and professionalism.
• Techniques for closing sales, upselling, and cross-selling while maintaining a positive customer experience and relationship.

This course is suitable for telesales representatives, customer service agents, sales professionals, account managers, and anyone involved in selling products or services over the phone.

Relevant across various industries and sectors where telesales plays a critical role in driving revenue and fostering customer relationships, including retail, telecommunications, finance, insurance, and e-commerce.

• Introduction to Customer-Centric Telesales
• Building Rapport and Understanding Customer Needs/span>
• Communicating Value Propositions and Solutions
• Handling Objections and Overcoming Challenges
• Closing Sales and Maximizing Opportunities
• Maintaining Positive Customer Experiences
• Continuous Improvement and Best Practices in Customer-Centric Telesales