Course

The objective of this course is to equip participants with the knowledge and skills necessary to implement Total Quality Management (TQM) principles in supply chain and logistics management. Participants will learn to identify opportunities for quality improvement, implement quality control measures, and foster a culture of continuous improvement within their organizations.

• Understanding the principles and concepts of Total Quality Management (TQM) and its relevance to supply chain and logistics management.
• Proficiency in applying quality tools and techniques, such as Six Sigma, Lean Management, and Quality Circles, to improve supply chain processes and performance.
• Skills for establishing quality standards, metrics, and benchmarks to measure and monitor supply chain performance.
• Strategies for identifying and addressing quality issues and root causes to prevent defects and errors in supply chain operations.
• Techniques for fostering a culture of quality and continuous improvement among supply chain stakeholders and partners.

This course is suitable for supply chain managers, logistics professionals, quality assurance managers, operations managers, and anyone involved in supply chain and logistics management functions within organizations.

Relevant across various industries and sectors that rely on supply chain and logistics management to deliver high-quality products and services to customers, including manufacturing, retail, distribution, healthcare, and services.

• Introduction to Total Quality Management (TQM) in Supply Chain and Logistics
• Quality Tools and Techniques for Supply Chain Improvement
• Establishing Quality Standards and Metrics
• Quality Control and Continuous Improvement in Supply Chain Operations
• Preventive Quality Management Strategies
• Building a Culture of Quality and Continuous Improvement
• Case Studies and Practical Applications of TQM in Supply Chain and Logistics