Course

The objective of this course is to equip participants with the knowledge and skills necessary to excel in vendor management. Participants will learn to establish effective vendor selection criteria, negotiate contracts, and manage vendor relationships to drive business success.

• Understanding the importance of effective vendor management in achieving business objectives and maintaining operational efficiency.
• Proficiency in developing vendor selection criteria and evaluating vendor capabilities to make informed procurement decisions.
• Skills for negotiating vendor contracts, service level agreements (SLAs), and pricing terms to maximize value and minimize costs.
• Strategies for establishing clear communication channels and performance metrics to monitor and evaluate vendor performance.
• Techniques for resolving vendor issues and managing conflicts to maintain productive and collaborative relationships.

This course is suitable for procurement professionals, vendor managers, supply chain managers, contract administrators, and anyone involved in vendor management functions within organizations.

Relevant across various industries and sectors that rely on vendor partnerships to support their operations, including manufacturing, retail, distribution, services, and healthcare.

• Introduction to Effective Vendor Management
• Vendor Selection and Evaluation Criteria
• Contract Negotiation and Management
• Performance Monitoring and Vendor Relationship Management
• Issue Resolution and Conflict Management
• Risk Management in Vendor Partnerships
• Vendor Management Best Practices and Case Studies